In Servicnow how to move data from Dev to test to prod

[Basha4]

Hi, 

In ServiceNow how to move data from Dev to test to prod

For this one, can we use an Update set or anything

Please provide information for this one with an example

Regards

Basha

[Saurav11]

Hello,

No data cannot be moved by update set. For moving data from Dev to test you need to do the below:-

Taking example of Incident table:-

Go to the list view of the table and select the records you want to move by applying the filter:-

Once done then right click on the top column export -> xml as in the below screenshot:-

Once clicked on xml it will be downloaded in your system.

Then go to test on the same table and again on list view right click on the top column and click on import xml

Then Upload the xml which was downloaded earlier from Dev

You will see the data in Test now.

Please mark my answer as correct based on Impact.

[Basha4]

Thank you @Saurav11 

1. The Same process is applicable to move TEST to PROD,

2. What is the purpose of Update sets

3. We are creating any application or catalog items or anything

     for instance to instance - which one is used 

     for DEV, UAT, and PROD - which one is used

Please tell me the above ones, whatever you know Please share with me because I want to know more about these ones

[Saurav11]

Hello,

All the three which you have mentioned are customization and configuration, and these are moved by update set.

The best practice is always doing it by Update set.

Also for things like catalog item we need you may have to move the xml multiple times as there are multiple tables involved while with update set it captures everything for a catalog item.

However there are few things which cannot be moved by update set like data, scheduled jobs etc needs to be moved by xml as I have described above.

Please mark my answer as correct based on Impact.

Thanks.

[Basha4]

Thank you so much @Saurav11 

You share with me valuable information