In SOW, when I try to access a record, page is blank

Joana Lameiras
Tera Contributor

‎07-17-2023 06:02 AM

Hello!

I am having an issue in which, when I access any records (incidents, requested items, etc) via the Service Operations Workspace (SOW), the page is mainly blank - I can't see any details, the summary or the related records of the record.

When I try to access any record through the classic view it works without any problem... any ideas on what might be causing this?

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Community Alums
Not applicable

‎07-17-2023 06:57 AM

Hi @Joana Lameiras ,

If you can see some lists and others can't you likely need to configure the list applicability. Check out this pretty extensive article: https://www.servicenow.com/community/next-experience-articles/configuring-lists-in-configurable-work... 

Or, Check for any underlying ACLs for these tables:

SandeepDutta_0-1689602216178.png

 

 

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Joana Lameiras
Tera Contributor
In response to Community Alums

‎07-17-2023 07:05 AM

Hi Sandeep, unfortunately that is not the issue... I can see the lists, I just can't see the records when I try to open them. I used to be able to see everything just fine, so not sure what happened.

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Mike Adams1
Tera Contributor

‎04-09-2025 11:27 AM

We had a similar issue. We had a page variant and had to set the order on our default page to a value higher than the page variant order and that resolved the issue.

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