In the email client how can I let the user set the "Importance" flag?

[HugoFirst]

My ServiceDesk staff have the need to indicate that some questions that they send are urgent.

The messages are sent via the email client.

Is there a way to expose this function to them?

[Uncle Rob]

Only suggesting this because I've been bit by this obvious one too many times to count:

- if the send is verified in ServiceNow, can did you double check any mailbox rules you have in your client?   I'm constantly waiting on stuff that I forgot I've auto-routed elsewhere.

[HugoFirst · Accepted solution]

Short story: Good catch Robert!

I originally had checked my junk mail folder and the email was not there.   I had also generated other notices in test   which did appear in my inbox.   Hence my (inaccurate) conclusion.

With your prompt, I ran the tests once again.   Only this time, I also checked a new folder which was recently been implemented by our email admins, "clutter".

You guessed it, there they were.   I don't know what it is about the email client mail that MS-Outlook thinks that its email is clutter, and regular notices are not.   But thanks to you I have finally closed the loop on my test. ( and it does work, the importance flag does get set by the BR ).

Would you reply with this text ( the BR which I'm using ).   I'll mark it as the correct answer and give you credit for getting me to the right conclusion.

---- start text for   business rule ----

Before business rule ( on update )

if ( current.subject.match(/^!/) )
{
current.importance = "high";
}

---- end text for   business rule ----

Thanks again.

[Uncle Rob]

Ah man, I don't need the points that bad.   You can mark your own answer correct and at least the info is out there.

[HugoFirst]

Will do.

I do appreciate your helpful advice though.