Inactive Knowledge bases showing in drop down of widget for employee center.

[miles9]

Hi all,

Has anyone encountered an issue in the Employee Center using out of box widgets where the Knowledge Bases/KB Knowledge Bases widget, show inactive knowledge bases?

I attempted to look into modifying the widget but am not 100% if that will help.

Any help would be appreciated.  

Thank you

 

[Harish KM · Accepted solution]

Hi @miles9 is that knowledge base assigned to portal, then it will show in results. If you look at server code, it gets all knowledge bases attached to Portal and retrieves the result, it donot look for active bases when gliding knowledge base table

[miles9]

Thank you.  I noticed I did do this but I made the change to another portal without realizing it.  I was just looking at the wrong portal this whole time.