Inactive scheduled report is sending email. (There is no record related to this on sys_trigger tabl)

[Bharath24]

I have a scheduled report which is deactivated in all the instances. But it is getting send on test instance. Even though it is deactivated. There is no sys_trigger record also for the report. Could any expert please help me figure out why this is happening.

Thanks in advance!

[Ankur Bawiskar]

@Bharath24 

so daily emails are still being sent out?

If yes then there is another workaround

-> create before insert business rule on sys_email

-> Condition: Target = Scheduled Report SysId

-> Use Actions tab and update the Type as 'send-ignored'

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bharath24]

@Ankur Bawiskar Thaank you!
But this will be an email on the sys_email table itself. I wanted to know the root cause for this, before going ahead with any bug.

[Ankur Bawiskar]

@Bharath24 

I already informed there could be an older sys_trigger.

Try raising a case with ServiceNow and let them investigate.

To fix it temporarily use the approach I shared.

Do share what ServiceNow updates on the case.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Bharath24 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Bharath24 

Did you check if there's any workflow or business rule that is setting it?
Technically, it shouldn't be possible — please log a case.