Inactivity Monitor Report/Dashboard

bcole · a week ago

Hello Community,

I'm trying to figure out how to create a dashboard for the Incident Inactivity Monitors. I thought I would start with a report but can't figure how to create a report to show that event either. Any ideas?

Bhuvan · Friday

@bcole

As mentioned earlier, system events table do not retain history for a longer timeframe and it will be rotated. If you go to System Events Dashboard -> Event name - Incident Inactivity, it would have limited history as well and would not show historical data.

Please check with ServiceNow support if the incident inactivity data is stored in any other table with longer retention. If not, you can create a new automated indicator and define daily data collection job and use it for reports or dashboards.

If my responses helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

View solution in original post

Dr Atul G- LNG · a week ago

Hi @bcole

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965127

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/time/task/t_Se...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

bcole · a week ago

Hi @Dr Atul G- LNG Thank for sending this. Just to be clear, I have the inactivity monitors setup and they are working as expected. I was asking for a way to view them in a dashboard the same way that SLA Definitions are setup.

Dr Atul G- LNG · Thursday

Hi @bcole

You can create a report for the same and then add it to the dashboard.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG · Thursday

Hi @bcole

I don't think it's that easy to build the tracking just like that — it's essentially just a record.

What you can do is use the Inactivity Monitor to send emails, and then create a report on the Email [sys_email] table. This will help you track how many emails are being sent, especially those related to the table or short description used by the Inactivity Monitor.

Otherwise, I don't see any other straightforward way to track this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************