Inbound action - Can't get company information
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03-28-2024 08:00 AM
Hello!
Newbie here and having a hard time getting this to work. I am aiming for this inbound action to capture the company from the email subject and based on it fill the company name, technical_offering and service_offering. Problem is it does not capture the company at all. Help and explanations are very welcome!
(function runAction(current, event, email, logger, classifier) {
var company = email.subject.split('|')[1].trim();
var companyName = new GlideRecord('core_company');
companyName.addQuery('name', 'CONTAINS', company);
companyName.query();
var companySysId = companyName.sys_id;
current.caller_id = gs.getUserID();//good
current.short_description = email.subject;//good
current.description = email.body_text;//good
current.category.setDisplayValue('administrative_work');
current.company = companySysId;//.getValue('name');
current.technical_offering = companySysId.getValue('technical_offering');
current.service_offering = companySysId.getValue('service_offering');
var contactRecord = new GlideRecord('sys_user');
if (companySysId.getValue('service_offering')) {
contactRecord.get(companySysId.getValue('service_offering'));
if (contactRecord.next()) {
current.assigned_to = contactRecord.sys_id;
}
}
if (email.body.assign != undefined)
current.assigned_to = email.body.assign;
// Create the incident and get the incident ID
var incidentID = current.insert();
gs.info('Incident created with ID: ' + incidentID);
})(current, event, email, logger, classifier);