Inbound Action copy body to description

[Brian Lancaster]

I have an inbound action where I need to put the email body into the description field.  How can I get it without all the HTML code but not loose the format?

[AbhishekGardade]

Hello Brian,

In Inbound action, you can get email body with below code:

current.description = email.body; 

OR

current.description = email.body_text; 

You can open Create Incident inbound action to see the code

Check out this link for complete details:

https://developer.servicenow.com/app.do#!/training/article/app_store_learnv2_automatingapps_madrid_n...

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

[Brian Lancaster]

Yes I have done all that but it still put the HTML code into the description as well.  I'm trying to get the body of the email into the description without the HTML code in it.

[AbhishekGardade]

Use can use this: current.description = email.body_text; 

Thanks,

Abhishek

[amaradiswamy]

Hi Brian,

In this case, you can write regular expression to remove HTML tags. Something like below

var htmlString= "<div><h1>Hello World</h1>\n<p>It's me, Mario</p></div>";

var stripedHtml = htmlString.replace(/<[^>]+>/g, '');