Hello,I have a requirement to auto fill the user fields based on a reference field on our table. I am still missing something because it shows the answer of Null and I am not see why. Below are my two scripts. AJAX / Script Include: function onLoad...
Hi, I have received one incident. The issue is user has created a new assignment group and added group email and has group members added in the assignment group. Whenever an incident is assigned to that group, groups members are not getting email not...
Dear Experts,When we click the Source Request button( UI action), we get a pop-up with details about RITMxxxx and the Stock room. Once I selected the stockroom, the value of the stock items would appear. If that value is less than RITM ( Remaining It...
I am attempting to implement several different rules for Data Filtration. 1) I have two rules that handle the category of the records in question. I have already set up role based rules to handle each category so that's fine. 2) I am trying to put i...
I have a very simple transform broker script where all I am trying to do is test to see if I can pull back the sys_id (external_id). In UIB I am getting "no results" and I'm sure it has something to do with how I am using the Get Journal Data field:...
I want to know the use cases when a new catalog should be created and when a new category should be created within the OOB Service catalog? What difference is there and is there and costing difference for the same. Kindly share the best practices.
Hi all,We are tasked to create the ability for student to submit NEW courses via App form or Catalog item. Challenge: 1- how to create an academic year calendar to auto populate. Example, 2023-2024, 2024-2025, 2025-2026, and so on or/if not 2- how...
Change implementor should not be in the approval list of a change request.How to achieve this?If a change request went for technical approval then the change implementor should not be shown in the approvers list. how to achieve this
Hello, I'm trying to modify the Record information in SOW: What I want to do is duplicate the read-only OOTB variant (Record Information - Catalog SNC) and do the modifications I need as demonstrated in this video Modifying the Record Information tab...
Hi Everyone, I have a particular requirement which is little complicated. My requirement is like this :1. When a user populates a Configuration item field on requested item, then the item should go for approval to the manager of the assigned to use...
Hey folks,I have a client who wants to apply this looking email template to "ALL" notifications(Incident, Change, Problem, Request, etc.). I have no problem creating that looking body template in every notification, but what about using a notificati...
In GRC Policy and Compliance Module, on Control form, there is a checkbox of Exempt. What is the meaning of this exempt checkbox? how does the control behave differently if this checkbox is checked. ?
Hi Team, I'm trying to re-populated 4-field of old values in INC record( Resolved by, Resolved , Summary of Resolution ), so I'm trying to Query sys_history_line table and INC tablehow Query, how to populated old values into Respective INC Target fie...
When sys_user_grmember xml exported from Prod and import into lower instance via the sys_user_grmember header, if there are existing member(s) in the group that is not in the xml import, the existing member should be remove. Here is my business rule...
How do I get my instance IP ? The instructions posted on https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538621 say to go to menus that do not exist.