Inbound action do not copy attachment to csm record

[Zuri]

I need help on script when inbound email received is posted to record but the attachment is not uploaded.

[Runjay Patel]

Hi @Zuri ,

You can use below script to do so, just make some changes, like replace your target table and column details.

var sysAttach = new GlideSysAttachment();   
var emailSysId = sys_email.getUniqueValue(); 
if (emailSysId) { 
   var sysEmailAttachments = sysAttach.getAttachments("sys_email", emailSysId); 

   while (sysEmailAttachments.next()) { 

         sysEmailAttachments.setValue("table_name", current.getTableName()); 

         sysEmailAttachments.setValue("table_sys_id", current.getUniqueValue()); 

         sysEmailAttachments.update(); 

   } 


} 

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Runjay Patel - ServiceNow Solution Architect
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[Zuri]

The attachment is copied in the activity log but is not showing on top of the record.

[Bhavya11]

Hi @Zuri ,

You should use below logic in your inbound action to copy the attachments from sys_email table to your table.

syntax:

GlideSysAttachment.copy('sourcetable','sys_id','destinationtable','sys_id');

example:

GlideSysAttachment.copy('sys_email', sys_email.sys_id, 'incident', incident.sys_id);

Refer this for more detailed 

Please mark answer helpful/correct.

Thanks,

BK