Inbound action email.from contains example.com

[sailor_moon]

Hi,

I'm working on inbound action wherein I need to set the condition that the email should contains example.com

Has anyone had any luck with this?

[Karan Chhabra6 · Accepted solution]

Hi @sailor_moon ,

You can use this condition:

email.from.indexOf("example.com") > -1

If my answer has helped with your question, please mark it as correct and helpful

Thanks!

[sailor_moon]

Thank you!

[Prithvi_b]

Hi @sailor_moon ,

You can go through https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867711, link.

And in the action part, you can give the condition.

Eg:  

(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

    if(      

        email.origemail.toLowerCase().indexOf('servicedesk@test.ok.gov') != -1 ||

        email.origemail.toLowerCase().indexOf('prithv@test.com') != -1 )

{

 current.opened_for =gs.getUserID();

        current.short_description = email.subject;

        current.work_notes =email.body_text;

        current.state='new';

        current.type ='chat';

        current.insert();

        }

Thankyou,

prithvi