Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Inbound Email Flow or Action

JuliaHowells
Tera Expert

I need to have an inbound flow or inbound action that processes for the following condition:

If 'From' phone number and the reply-to phone number match, process the action. 

 

Example of how these are processed inbound: 

From: WIRELESS CALLER <+18008881111>

Reply-To: +1 800-888-1111<example@examplecom>

 

I am stuck on how to write the condition. I did start the Regex portion to make the reply-to phone number the same format as the From but I essentially need this to validate that the phone numbers contain the same numbers and disregard the other data. 

 

// regex expression for normalization
^[+]*[(]{0,1}[0-9]{1,4}[)]{0,1}[-\s\./0-9]*$

 

1 REPLY 1

Neel Patel
Tera Guru

Hey, 

Have you tried parseInt()?

That may give you just the numbers and you can compare easily.