Inbound action error: did not create or update <<Table name>>using current

[Nishant16]

i have a inbound action for a custom table extending case table, for every reply to this table i need to trigger an email to the assignee and watchlist.

 For this i created as below but now working and getting "did not create or update sn_customerservice_trace using current" 

Can someone help me mitigate this ?

[RaghavSh]

since there is no insert or update action, this is expected.

But you can check if your event is fired from event logs.

[Nishant16]

Hi Raghav

i can see the event is processed in the logs, but the notification is not triggered, how can i fix this? every time in the logs i see the below information "Reply to Trace : did not create or update sn_customerservice_trace using current"

[shyamkumar VK]

Hello @Nishant16 ,

If you've verified that the event has fired, then there may be something going on with the notification.

 I'd recommend doing that to quickly address your issue.

With that said though, very briefly, you'd want to check:

• Notification is active
• Notification has correct event specified (check very closely)
• Notification doesn't have script conditions or other conditions preventing it from sending
• Check who to send to tab and send to event creator is checked as well as parm1 contains recipients box is checked
• Check those users and ensure they have notification set to active in their user preference
• Check those users to ensure they have notification channel of email specified and setup
• Check if you have any mail scripts as if any mail script is bad, it'll cause it not to send

[RaghavSh]

is "send to event creator" checked in your notification?

Also users/group should be active.

If possible share screenshot of your notification as well