Inbound Action for RITM with corresponding Task

[sailor_moon]

Hi All,

Can anyone please help how can I auto populate these fields using the inbound action?

The requested for, contact number and location was set into variable set named requested_for as well as the additional instructions. Pleaseee! Thank you!

[Community Alums]

Hi, 

Are you talking about inbound email actions ?

Thanks,

Vikas

[sailor_moon]

Yes

[Saurabh Gupta]

Hi,
You can refer below link-

Creating Inbound Email Actions | ServiceNow Developers

[Hemanth M1]

Hi @sailor_moon ,

Configure a Inbound emai action and use cart api to populate and submit the request

cart api sample script 

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('sys_id of the catalog item');
cart.setVariable(item,'requested_for',email.user_id); //this would set the requestor for field with sender name
//add other fields as above
var rc = cart.placeOrder(); //submit the catalog item , this gives the sys_id of the Request