Inbound action getting skipped

[Maria DeLaCruz]

Hello,

Need some help with an Inbound action.   I have a catalog item that asks for an email address.   A notification is sent to that email, and there's an "I Agree" link on that notification, and when they click that, it emails the instance that the user has agreed to the terms of use, etc, then a field gets updated on the RITM record.   However, I noticed that if someone enters an email address (which is not the one on their user profile) that has upper-case letters, the inbound action gets skipped.   Below is my inbound action.   I've tried to add .toLowerCase() after the variable, but that didn't help.

function validUser() {

if (current.request.requested_for == email.from_sys_id || current.variables.u_sra_email.toLowerCase() == email.from || current.variables.u_webmail_email.toLowerCase() == email.from)

  return true;

}

if (validUser()){

  if (email.subject.indexOf('I Agree') >= 0)

  current.u_sra_agreement = 'I Agree';

  if (email.subject.indexOf('I Disagree') >= 0)

  current.u_sra_agreement = 'I Disagree';

  }

  current.update();

Please help.   Thanks!

Maria

[Sumit Maniktala]

Have you tried email.origemail instead of email.from?

[Maria DeLaCruz]

Hi Sumit,

Tried that as well, and it didn't work.

Maria

[Chuck Tomasi]

Did anything appear in the log (System Logs> Logs> Script Log Statements) after adding a couple gs.log() statements?

[Maria DeLaCruz]

This is what showed on the logs.  

[Chuck Tomasi]

Thank you Maria. Now we're getting somewhere. It sounds like that variable doesn't exist for that particular request item. You have to be careful when referencing variables on the sc_req_item table because not all request items have the same variables.

Maybe restructure your condition statement inside the validUser function to check for the variables before using them:

if (current.request) {

    if (current.request.requested_for == email.from_sys_id)

                  return true;

}

if (current.variables.u_sra_email) {

        if (current.variables.u_sra_email.toLowerCase() == email.from.toLowerCase())

                  return true;

}

if (current.variables.u_webmail_email) {

        if (current.variables.u_webmail_email.toLowerCase() == email.from.toLowerCase())

                  return true;

}