Inbound Action: How to check which email account an email is coming from?

[hanaphouse]

Does anyone know a workaround to check which email account an email is coming from? I want to use this in our inbound email action.

We have more than 10 email accounts in [sys_email_account] and we have a specific use case wherein when an email comes from account A - do action steps 123 and when an email comes from Account B - do action steps 456.

The recipients, to and cc field values are no longer possible because of the known feature of BCC when you don't know who was BCC'ed.

[cgedney]

Have you tried using an inbound action and checking the User ID field?

[hanaphouse]

The inbound action checking the User ID does not provided which email account [sys_email_account] it is sent to.

[Jaspal Singh]

Did you try checking for Headers field in the mail log?

[Mark Manders]

If you can't use the 'normal' fields, only the header is left. Script your condition on that field (contains xxx) and proceed with the inbound action.

If my answer helped you in any way, please then mark it as helpful.

Mark