Inbound action is creating calls instead of incidents from report phishing feature in outlook

[nishtha9]

Inbound action is creating calls instead of incidents from report phishing feature in outlook

script in action

//  Note: current.opened_by is already set to the first UserID that matches the From: email address

//var aGroup = "";

var wList = [];

var recipients = email.to.toString().split(',');

//gs.log("Recipients: " + recipients);

current.caller_id = gs.getUserID();

current.comments = "received from: " + email.origemail + "\n\n" + email.body_text;

current.short_description = email.subject;

current.incident_state = IncidentState.NEW;

current.notify = 2;

current.contact_type = "email";

/*if (email.to.toString().indexOf('labs-help@optiv.com') > -1){

    aGroup = "ce96192b";  //Lab Support Group

}

else{

    aGroup = "e9619b9";  //Service Desk Group

}*/

for (var x = 0; x < recipients.length; x++){

    var usr = new GlideRecord('sys_user');

    usr.addQuery('email', recipients[x]);

    usr.query();

    if (usr.next()){

        wList.push(usr.sys_id);

    }

}

//gs.log('Watch List: ' + wList.toString());

current.watch_list = wList.toString();

//aGroup = gs.getProperty('self_service.incident.service.desk');  //Service Desk Group

//current.assignment_group = aGroup;

//commented as the incidents are by default assigned to service desk

/*

if (email.body.assign != undefined)

   current.assigned_to = email.body.assign;*/

if (email.importance != undefined) {

   if (email.importance.toLowerCase() == "high")

      current.priority = 1;

}

if (email.body.priority != undefined)

   current.priority = email.body.priority;

current.insert();

[vermaamit16]

Hi @nishtha9 

Could you please let me know what do you mean by calls ?

Thanks and Regards

Amit Verma

[nishtha9]

Call means call record