Hello,
We have an inbound action setup that performs a specific script whenever an email comes in with a specific subject and attachment filename. However, our auto-pulled sys_email records occasionally come in with our provider's typical "Your attachments are currently being scanned. In the meantime, [yada yada yada...]" proxy attachment. This proxy attachment is problematic, since it cuts off our ability to act based on the end user's intended attachment.
Since ServiceNow deletes from our email server the emails that it pulls in, once this proxy attachment has been observed in ServiceNow it's too late for it to turn around and do anything to wait for the real thing, since the email is already gone from the email server at that point.
This "deliver emails with half-baked attachments and then redeliver once finished" feature seems tailored to end user platforms like Outlook and web browser clients, not to backends/APIs. I would think it would be or can be disabled for API pulls... So far our email admins don't have any suggestions on how to resolve this.
Does anyone here have any experience with this scenario and how it can be resolved? Thanks!
