Inbound action on Task table skipping when trying to action incident and sc__req_item records

[Cris P]

Hello everyone,

So I have one inbound action with the Target table as 'Task'; However, I am trying to action incidents and request items.

Receiving log 'Skipping script, email is a reply, and the record it matches is not in the Inbound Email Action's table'

Is it not possible to run Inbound actions on parent task table and action stuff in incident and request item table? Will I need to create 2 Inbound actions with same logic?

Many thanks

[Tony Chatfield1 · Accepted solution]

Hi, I would think that this is expected behavior\by design as while records from all extension tables may be visible from their parent, all their table specific fields that are not visible\update-able via the parent table.

With regards to BAU best practice, even if it was possible to use 1 inbound action for extended tables I would always create a separate action for each target table, as it is very possible that over time requirements will change per table, also debugging\diagnostics will always be easier with an exact match.

[Cris P]

Thanks for your response. That all makes sense. I have created separate inbound actions.