inbound action should only run when the email is received from particular DL? How to achieve this?

[Dr Atul G- LNG · Accepted solution]

Hi @VidyaBR 

The solution can be create the user with that DL and then put in condition like this

https://www.servicenow.com/community/developer-forum/when-to-run-inbound-email-action-exact-email-ad...

[Dr Atul G- LNG · Accepted solution]

Hi @VidyaBR 

The solution can be create the user with that DL and then put in condition like this

https://www.servicenow.com/community/developer-forum/when-to-run-inbound-email-action-exact-email-ad...

[VidyaBR]

Thanks! But we are not supposed to create users. How to do this?

[Robbie · Accepted solution]

Hi @VidyaBR - Do you see this message? For some reason, it is being removed.

Enter the following syntax in the 'condition' field of the email action:

email.from == 'youremail@domain.com'

R

[Robbie]

Hi @VidyaBR,

As per your email and question with regards to how to prevent an interactions record from being created, navigate to the inbound actions and set the inbound action against the 'interactions' table to Active = false.

Essentially, an inbound action, if set to active = true will run unless specific conditions or tables etc which we've outlined using the conditions field are set.

By either inactivating the inbound action, or setting an appropriate condition, an inbound action will not trigger.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie