Inbound action - unable to populate description field with email body

[niharika verma]

I have a custom description field which supports html format. I want the inbound actions to put the email body into the this custom description. I have tried current.<description field> = email.body; 

but this doesnt work.

any suggestion please?

[AshishKM]

Hi @niharika verma , 

Try with following line together and see which one causing the issue. ( may be due to column data type )

current.<description field> = email.body_text;

and 

current.comments = email.body_text;    

-Thanks,

[Ramz]

Hi @niharika verma 

Please try below:

current.<description field> = email.body_html; 

or

current.<description field> = email.body_text; 

Please mark this response as correct and helpful if it helps you .Thanks!