use random variable in email notification

[Bradley Bush]

Hi, I have a custom notification that goes out to the "requested for" when the request is closed. In the request, seven variables are displayed one at a time based on another variable selection. The displayed variables are controlled by catalog UI policies and are only viewable on tasks. I need to have that random variable captured by the notification and sent to the "requested for" once the request is closed. Any help would be great, thank you.

Notification message:

"Please select your MUV access." is a select box with seven options viewable all.

"Please select the correct AD group based on access requested/given:" is a label with seven checkboxes only viewable to one group on the task level.

[AshishKM]

Hi @Bradley Bush , 

You can write email script and reach the variables from RITM and prepare email body output.

Browse some of existing email script for reference.

-Thanks,
AshishKM

[Amit Verma]

Hi @Bradley Bush 

You can access the RITM variables via Email Scripts and call them inside your notification to render the variable values. Refer below post :

https://www.servicenow.com/community/developer-blog/how-to-populate-catalog-item-variables-on-notifi...

Thanks and Regards

Amit Verma

[Bradley Bush]

Hi, thank you Ashish and Amit for the helpful script reference. I did write a script and can get the "text" to display in the notification, the variable will not display though. I tried a few different ways and checked the HTML for the notification, but still no success. Any script help would be great, I seem to be stuck for now.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    var num1 = current.variables.muv_selectbox_access.getdisplayvalue();

		template.print("test: "+num1);

})(current, template, email, email_action, event);

After this runs I get "You have been granted test: undefined." 
thank you

[Amit Verma · Accepted solution]

@Bradley Bush 

Try with below logic inside the mail script :

var ritmGr = new GlideRecord('sc_req_item');
    ritmGr.addQuery('sys_id', current.sys_id);
    ritmGr.query();
    if (ritmGr.next()) {
var num1 = ritmGr.variables.muv_selectbox_access.getDisplayValue();
template.print("test: "+num1);
}

Thanks and Regards

Amit Verma