Inbound Action: updating incident

[kemmy1]

I've gone through (I think) ALL of the docs and community posts about this, but for some reason this is not working for me.  This is a "New" inbound action (no watermarks)

An email is sent (no watermark) with the Incident number to update in the body of the email.  I've tried a couple of ways to update the Incident and it's not working:

This doesn't do anything:
(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
var id = email.body.email_incident;
var inc = new GlideRecord('incident');
inc.addQuery('number', id);
inc.query();
if(inc.next()) {
inc.work_notes = "this is a comment3333";
inc.update();
}

})(current, event, email, logger, classifier);
-------------------------------------------------------

This creates a new incident not updates it:
(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
var id = email.body.email_incident;
var inc = new GlideRecord('incident');
inc.addQuery('number', id);
inc.query();
if(inc.next()) {
inc.work_notes = "this is a comment3333";
current.update();
}
})(current, event, email, logger, classifier);

------------------------------------------------------------

I created a log and email.body.email_incident does pull out the correct incident number, so it IS finding the incident number (I also used a background script to make sure it finds the record as well).

Any ideas?

Lisa

[vkachineni]

Could be a missing } of if(){ after the current.update();

[vkachineni]

Line 8 is current.update();

it should be inc.update();

//Try

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
    var id = email.body.email_incident;
    var inc = new GlideRecord('incident');
    inc.addQuery('number', id);
    inc.query();
    if (inc.next()) {
        inc.work_notes = "this is a comment3333";
        inc.update();
    }
})(current, event, email, logger, classifier);