Inbound Action

[DEEPAK KUMAR SI]

Hi Devs,

Need you suggestion in one of the requirement.

I have to block Incident creation when email is sent from 4 different addresses to a particular email id. apart from this condition it should create incident as per existing inbound action for other email addresses.

[Neeraj_27]

Hi @DEEPAK KUMAR SI 

Try email.from in the your script and check whether the incoming email address is same as restricted email address else create record.

refer the doc- Parsing Inbound Email | ServiceNow Developer for email.form.

[Dr Atul G- LNG]

Hi @DEEPAK KUMAR SI 

Here is some links:

https://www.servicenow.com/community/developer-forum/how-block-an-email-for-inbound-action/m-p/15871...

https://www.servicenow.com/community/itsm-forum/stop-inbound-actions-for-multiple-alert-emails-with-...

https://www.servicenow.com/community/itsm-forum/how-to-stop-processing-inbound-email-action-for-cert...

https://www.servicenow.com/community/developer-forum/restrict-inbound-email-action-for-specific-thir...