Inbound Action

DEEPAK KUMAR SI
Tera Contributor

‎11-20-2023 03:07 AM

Hi Devs,

 

Need you suggestion in one of the requirement.

I have to block Incident creation when email is sent from 4 different addresses to a particular email id. apart from this condition it should create incident as per existing inbound action for other email addresses.

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Neeraj_27
Tera Guru
In response to DEEPAK KUMAR SI

‎11-21-2023 02:45 AM

Hi @DEEPAK KUMAR SI 

Try email.from in the your script and check whether the incoming email address is same as restricted email address else create record.

refer the doc- Parsing Inbound Email | ServiceNow Developer for email.form.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to DEEPAK KUMAR SI

‎11-21-2023 03:28 AM

Hi @DEEPAK KUMAR SI 

 

Here is some links:

AtulyaLNG_0-1700566039741.png

https://www.servicenow.com/community/developer-forum/how-block-an-email-for-inbound-action/m-p/15871...

https://www.servicenow.com/community/itsm-forum/stop-inbound-actions-for-multiple-alert-emails-with-...

https://www.servicenow.com/community/itsm-forum/how-to-stop-processing-inbound-email-action-for-cert...

 

 

https://www.servicenow.com/community/developer-forum/restrict-inbound-email-action-for-specific-thir...

 

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