inbound action

[tGhadage]

Hi Guys, 

else if (email.origemail.indexOf("Tushar.Ghadage@latticesemi.com") > -1 && email.subject.indexOf("Fw: GL   Workbench New Extract Refresh Failed") > -1) {

        current.impact = 2;

        current.urgency = 2;

        current.priority = 2;

        current.short_description= email.subject;

    } 

this is else if condition where i am creating p2 incidents but p4 are getting created can you please guide me!!!!

[Ramkumar Thanga]

Hi @tGhadage  

The impact and urgency should be based on the priority index.

You can find it under "Priority Data lookups" module available under System policy.

Just cross investigate it whether the priority is 2 when urgency and impact is 2.

Thanks!
Ram

[Dr Atul G- LNG]

Hi @tGhadage  

I think you raised similar issue earlier as well better just set the impact and urgency and priority will come base don that.