@Tyler Johnson
Can you log the email body to inspect the content you getting in that, Also Depending on the format of your email body, you might need to adjust the regular expression. For instance, if there could be whitespace characters around the = sign or the : sign, you might want to make the expression more flexible.
Please try the updated code below:
var emailBody = email.body_text;
gs.info("Email Body: " + emailBody); // Log the email body to inspect its content
// Adjusted regular expression to be more flexible
var regex = /UniqueFailureID\s*=\s*.*:([a-f0-9\-]+)$/im;
var match = emailBody.match(regex);
if (match && match[1]) {
var uniqueFailureID = match[1];
current.u_uniquefailureid = uniqueFailureID;
current.update();
} else {
gs.log("UniqueFailureID not found in the email body for incident: " + current.number, "Inbound Email Action AAC_Automation");
}
lease Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.
Thanks
