inbound email action being skipped

[dstuart]

I am trying to create an inbound email action to create a new incident from a server monitoring product. My problem is that the inbound email action is being skipped.

"Skipping 'VC - Create Incident', did not create or update incident"

No reason for the action being skipped.

The inbound email action is active, target is the Incident table, and type is new. There is no condition on the action.

The email shows up in the Received Mailbox as Processed. And the log shows all the various inbound email actions being skipped due to not a reply, not forwarded, not a change, etc.   But mine just says Skipping without any reason.

Any clues to what I can look at?

I've read many, many posts here, but so far, none have provided any help.

Thanks,

Dave

[Pradeep Sharma]

Hi David,

Can you please share screenshot of email inbound action you have created.

[dstuart]

Predeep, a screen shot of 90% of my action is below. The OOB Create Incident action runs, but the Incident is not inserted, due to business rules rejecting the insert due to missing mandatory fields. So I copied the OOB Create Incident action, and then deactivated it. Then added code to my new action to set the mandatory fields.

Dave

[Pradeep Sharma]

Thanks for the update David. I don't see anything wrong from the screenshots.

Can you please put few log statements and check which line of script is breaking.

[dstuart]

Pradeep, I have a couple log statements in the script now. They are not being executed. The script is being skipped and never executes. And I can't seem to figure out why.

Dave