inbound email action being skipped

[dstuart]

I am trying to create an inbound email action to create a new incident from a server monitoring product. My problem is that the inbound email action is being skipped.

"Skipping 'VC - Create Incident', did not create or update incident"

No reason for the action being skipped.

The inbound email action is active, target is the Incident table, and type is new. There is no condition on the action.

The email shows up in the Received Mailbox as Processed. And the log shows all the various inbound email actions being skipped due to not a reply, not forwarded, not a change, etc.   But mine just says Skipping without any reason.

Any clues to what I can look at?

I've read many, many posts here, but so far, none have provided any help.

Thanks,

Dave

[venkatiyer1]

Hi David,

Kindly check the order of this inbound action and see if there are any other action that would ideally fit the incoming email. There is a possibility that stop processing checkbox is turned on on another inbound action or may be that stop processing is a part of the code itself. So you might want to verify and decrease the order value of the UI action you have referred so that it is addressed first.

[dstuart]

All the other email actions are being skipped, for valid reasons. No other action is being executed.

The only action that should run for an email of type = new is the new one I created, and it's being skipped, for reasons unknown.

[rajeevlochan82]

Also verify email-->properties to check the ignore email properties. I hope your email is not falling in any of these properties which may be ignoring the email.

[dstuart]

No, nothing in the Ignore properties that would prevent the email form being processed.

[rajeevlochan82]

For the sake of Testing can you remove all code from your script and just test with a log statement so as to verify that this issue maybe due to some bad syntax in your script ?