inbound email action condition for empty target / table?

[Ahmet1]

Hi,

We are trying to setup an email to go out as a reply to anyone that emails the instance email address where the email has not done anything (stuck in limbo) i.e. Target was empty , Target table was empty etc in sys_email table.

We have tried this via inbound action with condition as Target = (left this blank to see if it will work) and seperately Target = null , these have not triggered the inbound action email. 

We have tried the same via flow designer and notification both which haven't worked, it seems like we can't select a condition 'is empty' as it doesn't exist and there is only is or is not due to Target field being a reference type field.

Is there any other way we can try that is possible?

[andersbogsjo]

We have created a Business Rule (before) in sys_email table with the Condition

Type = recieved AND Target is NULL AND State Changes to Processed

Then the Script triggers an event, that triggera a Notification which is the reply 🙂 
The script looks likes this:

    var parm = '';

    //Check if the user that sent the email is in the sys_user table

    if (current.user_id == '') {

        parm = current.user.toString();

        gs.eventQueue(<your_event>, current, parm);

    } else {

        parm = current.user_id.email.toString();

        gs.eventQueue(<your_event>, current, parm);

    }

Works for us

Regards

Anders