Inbound Email Action for PDI

Akshay Jugran
Tera Expert

There is no pre-configured email accounts in my PDI.

I am not receiving any emails to my developer instance

please guide me with this issue

Thanks

Screenshot (62).png

2 ACCEPTED SOLUTIONS

AndersBGS
Tera Patron
Tera Patron

Hi @Akshay Jugran ,

 

Please note that sending and receiving emails in PDIs was disabled back in 2022: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

 

You can set up the email Account in PDI with Gmail server but that will bring your email in PDI and which I not recommended. The workaround if you would still like to do this can be located here: https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Akshay Jugran 

 

Emails incoming and outgoing are restricted in PDI due to security constraint.

 

You can configure it via this article but I will not recommend as it will show all your personal email in PDI. 

 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

3 REPLIES 3

Harish Bainsla
Kilo Patron
Kilo Patron
This video explains how you can enable sending and receiving of emails in your PDI which is disabled by servicenow.

AndersBGS
Tera Patron
Tera Patron

Hi @Akshay Jugran ,

 

Please note that sending and receiving emails in PDIs was disabled back in 2022: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

 

You can set up the email Account in PDI with Gmail server but that will bring your email in PDI and which I not recommended. The workaround if you would still like to do this can be located here: https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Akshay Jugran 

 

Emails incoming and outgoing are restricted in PDI due to security constraint.

 

You can configure it via this article but I will not recommend as it will show all your personal email in PDI. 

 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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