Inbound Email Action for PDI

[Akshay Jugran]

There is no pre-configured email accounts in my PDI.

I am not receiving any emails to my developer instance

please guide me with this issue

Thanks

[AndersBGS · Accepted solution]

Hi @Akshay Jugran ,

Please note that sending and receiving emails in PDIs was disabled back in 2022: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

You can set up the email Account in PDI with Gmail server but that will bring your email in PDI and which I not recommended. The workaround if you would still like to do this can be located here: https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Harish Bainsla]

Hi check below link

https://www.youtube.com/watch?v=bAxanOHjU54&t=322s

[AndersBGS · Accepted solution]

Hi @Akshay Jugran ,

Please note that sending and receiving emails in PDIs was disabled back in 2022: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

You can set up the email Account in PDI with Gmail server but that will bring your email in PDI and which I not recommended. The workaround if you would still like to do this can be located here: https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Dr Atul G- LNG · Accepted solution]

Hi @Akshay Jugran 

Emails incoming and outgoing are restricted in PDI due to security constraint.

You can configure it via this article but I will not recommend as it will show all your personal email in PDI. 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...