inbound email action Scoped Application

[Harish KM]

I have created an inbound email action which is in scoped application.

here the problem is If I glide record user table to check and set the user as "guest". it doesnot create the record. it jus skips the inbound email action.

Here is the code.

current.short_description = email.subject; // Set email subject

current.description = email.body_text; // set email body

var eto = email.to.toLowerCase().toString();

var sid='';

var rec = new GlideRecord('sys_user');

rec.addQuery('email',email.from);

rec.query();

if(rec.next()){

  gs.log("inside");

  sid = rec.sys_id.toString();

  gs.log("user is"+sid);

}

  if(sid=='')

    {

    gs.log("else");

      sid = gs.getUser().getUserByID('guest').getID();

    gs.log("user is"+sid);

    }

current.u_caller = sid;

  current.insert();

NOTE: If i use same code for global application. it does work . I am not sure why it is not working for scoped application.

Can any one sort this out?

[Chuck Tomasi · Accepted solution]

As noted earlier, gs.log() is not available in scoped applications. Please use the scoped debugging methods in scoped scripts.

Scoped Script Logging - ServiceNow Wiki

[Harish KM]

Thanks Chuck. gs.log was the issue.

[Chuck Tomasi]

You are welcome. I'm glad you got it resolved. It took me a while to convert, but now i use the new methods in global or scoped apps.

[Harish KM]

Is there any blog I can find about your new method chuck?

[Chuck Tomasi]

The new methods (gs.debug/info/warn/error) are documented in the link provided earlier, complete with a video.