Inbound Email Action Spacing Issues
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02-19-2014 07:32 AM
Hi all,
I have an inbound email action to automatically created incident tickets. In this inbound action I have the body of the email being copied into the description field using this line:
current.description = email.body_text;
When Service Now is processing the email, it is adding an extra line return after each line.
For example, if an email has a list the looks like this:
Item 1
Item 2
Item 3
Service Now processes it as
Item 1
Item 2
Item 3
This makes my description field look extremely long. Is there any way to setup how this is brought in by the instance?
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04-15-2014 10:07 AM
Oh boy... and there we go. We only use Outlook Clients in our company...
Well me chekc if I can find a work-around... otherwise I'm going to contact SN support as it seems the communication with them is not impacted, so they must have a solution.
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04-15-2014 10:10 AM
.replace(/\n\n/g,'\n');
this seems to do the trick for me... let me see if we will have some side effects on this.
Do you guys know if there is a way to find out if this email has been send with an Outlook Client? So I will then only run the above in case it's from an Outlook Client.
