Hi, We have a requirement to define multiple email client templates to change_request table and trigger them using UI action on a change record to be able to call 3 different email client template on the same table . But when I am using ui action eve...
We have a requirement to recategorize a Computer CI to the child class Personal Computer. Currently, the data is coming from Intune and landing in the Computer table out of the box.The client wants, based on some filter like[Chassis Type, Operating s...
Hi, I have configured rich_description field in case creation configuration for hr case in the bottom fields. But when i create a new case it dosent show up. Do you know why?
Hi ,I have followed the provided documentation and completed all the required steps for integrating Zendesk with ServiceNow. However, I am facing an issue specifically with the Zendesk webhook configuration, particularly around the endpoint setup. Co...
We’re excited to share that our team has recently achieved additional certifications in the ServiceNow ecosystem, strengthening our ability to support organizations with digital workflow automation, IT modernization, and enterprise service management...
Hi All, I need to make the test cases for Incident mgmt, Change mgmt for Native UI and WorkSpace which are not available OOB in ATF. I am looking for the use cases actually to make the ATF better and efficient.
Hello experts, please I need your help, how can I hide the choice canceled from the "state" dropdown from the list view? Thank you
Need guidance on implementing a ServiceNow UI Action button on the Incident form with conditional visibility. The button should be visible only when the Incident is in an Active state, when the “Assigned To” field is populated, and only if the assign...
Hello,We are trying to do the Twilio ServiceNow integration and use On-Call Scheduling for Cases. We are able to integrate successfully and trigger the call. The issue we are facing is when User Responds with '1' (Accepts The case), the Case does not...
OOB similar incidents solution definition is there i activated and trained it when i tested it is working.but when i create an incident in sow in side agent assist this similar incidents is not showing and for that i configured agent recommendations...
Hello,We are currently implementing an OAuth 2.0 integration in ServiceNow for one of our clients.The requirement is to retrieve a personal token for each user by using the Authorization Code flow with PKCE.The current configuration is working correc...
Hi All, I have a requirement to hide the “Closed” state for any Incident created from an Interaction.This should apply in:Platform Form ViewAgent WorkspaceSOWUsers should only be able to move the Incident to Resolved, and follow the normal Resolved →...
Hi ServiceNow team,I am trying to increase the character limit to 2500 inside smart assessment. I want my Justification field should supports up to 2,500 characters as of now i see there is fixed limit between 10-1000. Given the user is completing a ...
In my system, when a normal user is given wm_agent role, the next day at a random time agent personal schedule is created in cmn_schedule table and mapping between agent and schedule is created in agent_events table. I can see the script include whic...
HiWe have OOB Similarity solution definition for similar incidents do we have any oob scripts for populating or showing similarity solution in incident form ?