Matrix Choice field
Hello,I wanted to check if it’s possible to create a matrix using a choice field.The customer is requesting a matrix-type choice field, but I haven’t done this before. Is there a way to achieve it?Thanks
Forum Posts
Need to add Field in Request page in CSM Portal
Need to add Field in Request Page in CSM Portal. For More Clarification Refer Attachment.
Custom HTTP REST API Discovery with Two-Stage Authentication
Hello, I am attempting to produce a custom discovery process which obtains data through a REST API. The documentation via the link below is fairly helpful, but it assumed a single set of authentication credentials are provided with each API call. In...
Unable to retrieve Update Set XML
Hi, i'm trying to retrieve an update set via XML which was downloaded from DEV instance, but after selecting the XML in PRD instance, clicked on Upload button, it shows the below. Tried going to the Retrieve Update Set to search, but seems that the u...
Flow Designer - How to find FLOWs based on the triggering table AND conditions
I often need to analyse what triggers are configured and cannot find where to do this with FLOWs. For example, if I want to find all FLOWS are triggered by change_request.state I cannot see a way to do this. This is a backwards step for us that often...
Resolved! Default State Issue in Travel Request Table (Extended from Task)
Hello ServiceNow Community,I have a custom table Travel Request that extends the Task table. I want the State field (state) to default to "Requested" when a new record is created.However, multiple states (e.g., "Open" and "Requested") have the same v...
Unexpected Dropzones and Widget Created on “Service Catalog” Page When Moving Widgets
Hello Everyone, I’m seeing some strange behavior on the Service Catalog page and I’m wondering if anyone else has experienced this.Whenever I move, remove a widget on the Service Catalog page system automatically creates new dropzones and widgets. ...
Resolved! Creating a Story from a Demand - copying data
Zurich Patch 7 We would like to copy additional fields to the story when we create it from a demand. Most are relatively straightforward but one is a bit more complicated. We want to map impacted business applications from the Demand to product on St...
How to filter knowledge bases in "Knowledge article template selector" in Agent workspace ?
Hello, I’m having trouble filtering the Knowledge Base list in the Knowledge Article Template Selector within the child table of kb_knowledge in Workspace. I want to display only specific, relevant knowledge bases based on the selected child table.At...
I need to add the iframe in the chatbot in ESC portal page.
I have a iframe widget in UI pages. I have created a same UI pages iframe as portal widget. I need to have the iframe inside the virtual agent in ESC portal. How to achieve this scenario.
Resolved! use the global search within a catalog item
I have been asked to create a catalog item that mirrors what we have in the SN support portal, where the user types a subject and a body describing the issue, then a search is performed looking for existing knowledge articles and once the user review...
Edit access for Communication Channel journal field on Incident
Hi Community,I have created a journal input field on the Incident table called test Channel (field name: u_test_channel), similar to Work Notes and Additional Comments, and added it to the active view.We now have a new requirement:After a MIM Team ...
Information regarding CxO Dashboard
Dear Developer, I am working on CxO dashboard and need to check all the reports mention in the CIO dashboard. How we can see the data in this reports?
Facing chalenge with smart assessment
Hi,I have created an assessment template for control using smart assessment.The chalenge which I am facing is that, when I go to GRC Task to take the assessment, I can't understand for which control the assessment is.How can I bring the control name ...
Edit the label of M2M Table after creation
Can we edit the label of M2M Table after creation?