Hi Everyone,I am facing an issue with the Now Assist Skill – HRSD Email Recommendation, which is currently not working for agents. When the agent tries to use the feature, they receive the following error message:“This action is not available for you...
Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...
Hi everyone,I need some help regarding my ServiceNow Personal Developer Instance (PDI).It has been around 7 days since I requested my PDI, but I still haven't received access. I have been waiting and checking regularly, but there has been no update o...
When I saved the changes to the library, the original Data visualization was not changedThese were the steps followedDashboard was DuplicatedThe new Dashboard - One of the Data Visualization used within the dashboard - was changedThe new visualizatio...
We would like to disable the export feature from the Data Visualization in Platform Analytics.In Core-UI, we created a role and based on this export role, we were able to control the export. this was working well. We do not want all the users to expo...
Hello, I created a flow for a catalog item and the second line is "Ask for Approval on RITM", I submitted the catalog item and "rejected" the manager approval, but a SCTask was still created and I do not understand why. A screen shot of my flow is b...
Hi ServiceNow Community, There is one catalog item for asset allocation in which when the req is submitted and sc_task is created under RITM for specific group. If I change the assignment group on sc_task(manually) then i want to show assets belong t...
I created one custom table named as ORE(x_ore_custom), when i am checking record of ORE table on risk workspace list, i am seeing details tab and other related list added on ORE form, I want to add overview tab at first(before details tab). On overvi...
Can you suggest any use cases and steps where I can leverage WDF without using scripted REST API to establish this.Following is the problem statement : Whenever there is an active pipeline - A change request is suppose to be created in servicenow and...
We are considering creating a Next-Experience Workspace, and our customer would like to know if there is any way to replicate visual task board functionality within it. Is this something that is available?
Why is this GlideQuery returning count: null ? var example = new GlideQuery('incident') .where('sys_created_on', '>=', new GlideDateTime('2025-01-01 00:00:00')) .groupBy('priority') .aggregate('count', 'number') .having('count', 'number'...
percent complete field type servicenow show popup to update in list view in next experience .But when we turnoff next experience popup to update in list view does not appear in ServiceNow
Good morning, When a user submits a request from an Incident or Interaction, the request correctly opens our Service Catalog as expected. However, if the user navigates to All Open Requests and attempts to create a new request, the system opens a dif...
Hello, we had a issue that sent out an email to a lot of users, 1400.Whats the best way for me to send a new email out to these users and tell them to ignore the last one?
Hello team, I have created a standard Transform Map and imported an Excel file. Although the Excel file does not contain a value for the Model ID field, the transformed records are being populated with "Unknown" as the Model ID.Could you please advis...
