Hi,CAB approval policy how to change,condition all of the CAB group users needs to update there response , if any one updated as rejected the group approval get rejected and move to default state.as per the requirement , if the 5 group members , 4 of...
Hello, to finish an ATF, i have to complete a smart assessment, but i can`t open the url in the same page so the atf can continue it`s process, what happens is that it will open the assessment in a new page if i use open workspace pageSo i used a Ste...
I want to open a specific URL in ATF to simulate the behavior when a user clicks on a link in an email.As a test, I tried to open the link using the "Click Component (Custom UI)" test step from "Preview Notification" in Notification as an Admin user,...
Hie everyone, so I've got a business rule set up so that when a certain condition happens a message is displayed, when i run a test on my user i see the message, but when i impersonate other users i cannot see the message
While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in...
Hello, I am attempting to produce a custom discovery process which obtains data through a REST API. The documentation via the link below is fairly helpful, but it assumed a single set of authentication credentials are provided with each API call. In...
Hello Community,I want to display the customized field on RITM table need to be visible for the end user from SPhow to achieve this in ServiceNow. for reference I'm sharing the screen shotsPlease help me with this and thank you in advance.
I have created a System definition -> Script Include to evaluate the column value (type = conditions). when the condition satisfies, the script fetches the display value and disabled = true/false. This case needs to be executed/call from the Service ...
Hi all, When using the search box in the top menu, the search results display as expected but in the top right there is a "Go to list view" button. When that button is clicked it takes you to the core list view, which we do not want access to from wi...
Hi everyone,I am practicing in my personal ServiceNow developer instance and working on Incident form behaviour.I noticed that whenever I change the Urgency or Impact field, Work Notes becomes mandatory and I cannot update the record without entering...
Hello All, Within the CSM portal when a user submits a request, on the landing page after the user has submitted the request. I would like to see the request details in the top right of the page. I have attached an image to demonstrate what I need....
Hi,In our company we use Time Sheet Portal, the requirement is for the stories assigned, the users should not manually enter the time sheet portal but via Time Worked. So, we should make it NOT editable. If you have faced this issue and worked on it,...
I have installed all the required plugins for HR and configured the taxonomy as well but HR is not showing in my esc. I can find IT there but not HR I have posted the pic and config if you know why please help.
Hi! In SOW, if we open a KB article, in the header, there is the value for time to read. I understand that it is a property in the page, that you set. Picture attached Question is, how or where is that calculation logic itself stored? Curious to use ...
Anyone knows how to send mass email from servicenow to large number of employees without spoke? For example annual emails of an organizations.
