Resolved! why i cant edit the flow 'Auto Close Resolved Cases' ?
Hi, im admin user but i cant edit this flow, why?
Forum Posts
Import set state as Processed but in import set rows records are showing Pending(not all)
Hi Everyone, I have transform map which is automatically executing when data loaded. But, I can see that import set state as Processed but some import set rows records are showing in 'Pending' state(not all the records). Could anybody please help me...
Resolved! How to Add VIP visual indicator for “Requested for” on RITM (similar to Incident Caller VIP)
Hi Team,I have a requirement to visually highlight VIP users on the Requested Item (RITM) form. RequirementOn the Requested Item [sc_req_item] form:Field: Requested for (requested_for)If the selected user has VIP = true (in sys_user.vip):Show a VIP i...
Flow Designer: Ask for Approval in Foreach loop
I have a form where the user can select multiple products, and for each product I want to Ask for Approval and then continue the flow to trigger more Ask for Approval actions for other products as well. The problem is, such a loop doesn't seem to wor...
Why Provider Notifications are Sent to Users Following a Record Even If They’re Not in the send list
Hi everyone,I’m facing an issue with provider notifications in ServiceNow. When a provider notification is triggered, it is also being sent to users who are simply following the record, even though these users are not included in the notification’s r...
Workspace button modification issue
Hello All,I am new to the workspace feature.I am trying to modify a buttons behavior and need help.There is a new button to open a new procurement case in this list view. When we click new there is a box to select a case type to open a new case. I w...
Insights button in dashboard
Hi, I have an insights button in my platform analytics dashboard but it shows nothing actually. What is the actual function of this button and if it does not work can we hide that button?Is there any way that we can hide it for one dashboard? Regar...
Resolved! How to add fields under 'Ticket Fields detalis' in Service Portal
Hi,Is there any way to add field under this Tab without cloning the widget?the page id is: csm_ticket&table=sn_customerservice_case
Increase the size and placement of the annotation /message in servicenow portal
HI Community, I have a requirement, i need to increase the size and placement of the annotation /message in servicenow portal....Currently this is appearing at the top i want this to be appear at the center an increase the size of this as well. How c...
Resolved! How to control the view of the 'i' icon or remove it completely
Hi,In my record producer one of the fields is reference to customer_account table.OOB functionality there is an ('i') icon to preview the record.How can I control the the view that will be shown on click or how can I disable the ('i') icon completely...
Resolved! redirect user to a different page id in service portal
Hi,When a contact create a case from the service portal using a record producer (id=sc_cat_item), after clicking submit he is being redirect to a page id=ticket. How can I redirect him to a page id=csm_ticket instead of ticket.
Best Practice 1_User Experience_TM: Limit of Choice Field Options
Technically , there is no limit on Choice field. But as a best practice, ServiceNow recommends to avoid going beyond 10-15 for user experience. Reason being , the long choice list , it can breaks the Web form look when user will scroll & scroll. No ...
Best Practice 2_Security_TM: Servicenow Recommended Minimum Password Length As per Zurich Release
Set minimal password length to avoid compliance issues and reduce the risk of a successful brute force attack.Password Policy plugin (com.glide.password_policy) is enabled by default. The policy goes into effect when a user changes or resets the pass...
Need Assistance Automating Assignment Group Cleanup in ServiceNow
Hi Team, I’m looking for guidance on implementing an automated cleanup process for Assignment Groups in ServiceNow. Below are the conditions we need to validate as part of the cleanup activity (to be run quarterly):Cleanup Conditions Required:Groups ...
How to integrate SNOW with SIEM
Hi, Could someone explain to me, how to integrate SNOW with SIEM? Needs to send security logs and audit logs to SIEM. Thank you,
