inbound email action to create a request in servicenow

[developersn]

Need help to create :

An inbound email action to submit a catalog item request automatically.

Email (Subject, Body)

Catalog item(Short description, Description, Requested for)

For Requested for, it should create a user record(fill the email & User id with sender email ID) also check for duplicates(in case of replying; starts with RE: )

Thanks in advance.

[Aniket Chavan]

Hello @developersn 

Please refer the community post below or you can refer the video as well for better understanding and let me know if you still have any queries.

• Submitting a catalog item from an Inbound Action 
• How to submit request via inbound email action  

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,

Aniket

[Dr Atul G- LNG]

Hi @developersn 

Have a look at Docs:

https://docs.servicenow.com/bundle/vancouver-service-management-for-the-enterprise/page/product/plan...

[developersn]

Thanks for the response @Dr Atul G- LNG @Aniket Chavan 

This part of enhancement require more help : 

For Requested for, it should create a user record(fill the email & User id with sender email ID) also check for duplicates(in case of replying; starts with RE: )

[Dr Atul G- LNG]

Hi @developersn 

For the first part 

use the email properties and for 2nd part if water mark is not there then inbound action will create a new Record.  This is OOTB.