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12-22-2023 08:20 AM
I need help building a report to find duplicative web form submissions. We are rejecting true duplicates for the same date, but submitters get around this by falsifying dates. There are 6 fields including Account, Product, and Lot Number which need to be compared against other cases. The goal is to look for cases created within the past 7 days where the values in these fields match the values entered on other cases. The oob report logic for "is same as" doesn't work here because it compares values on the same record rather than comparing against the values entered on other records.
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12-22-2023 08:29 AM
Hello @Jeremy18 ,
Please refer the community posts below and let me know your views on this.
Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.
Regards,
Aniket
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12-22-2023 08:46 AM
Hi @Jeremy18
links provided by @Aniket Chavan is good to go, even i was thinking to add the same but he did before me.
Thanks @Aniket Chavan
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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12-22-2023 10:05 AM
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12-22-2023 10:10 AM
Hello @Jeremy18 ,
Those links were just for the reference not the exact same requirement, so you need to refer and make the changes in configurations as per your business requirement.
Let me know your views on this.