Inbound Email Action to open REQ/RITM/Task and populate Variables - Possible?

[Wendy Peterson]

We have a group that goes through somewhere called Condeco - They want this company to send an email to our site and have Service Now somehow parse out and complete a Service Request which then sends a task to our Building Office Service Group. I've never heard of such a thing. I know an inbound email can be used to like populate a table or an incident but never a relationship like the Variables and Requests. Anyone know anything about this and if it's possible and how much work would it be if possible? TIA

[Wendy Peterson]

Thank you sooo much ...

[Upender Kumar]

Welcome Peterson 🙂

For more help wiki link

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/notification/reference/r_SetFieldValsFromTheEmailBody.html

Please Hit ✅Correct, ⭐️Helpful depending on the impact of the response

[Community Alums]

Hi Upender,

It is possible to submit request of below screenshot through inbound actions

If so Please help me with steps to follow.

Thanks

Roopa

[Ritu2]

Hi Upender, 
I have similar requirement wherein I have to create a REQ/RITM/SCT task and fill in some details from the inbound email.

When I select table name in inbound action it just create that record , Like if i choose sc_task it just create SCT task , when I create sc_req table it just creates REq , So is there any way we can a REQ >RITM> and SCT task for this ?
My company follow this pattern for all of the catalogue so want to follow a standard procedure that creates all three records.

Help Appreciated 🙂