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Resolved! addDecoration / Catalog client script

Hello, I would like to add some kind of icon next to the question/label of a variable in a catalog item. I saw addDecoration is the method for this, however I have a doubt it is working in catalog items. So my question is: can we use addDecoration in...

Sylvain12 by Tera Contributor
  • 795 Views
  • 2 replies
  • 0 helpfuls

Is it possible to view a knowledge article workflow?

I am having issues with a knowledge workflow.  The approval is getting auto cancelled and I need to find out why.  Is it possible to view a workflow in progress similar to ability available in a requested item? Would anyone know what would cause a kn...

abrahams by Kilo Sage
  • 2275 Views
  • 4 replies
  • 0 helpfuls

Rest API to fetch details of uploaded update sets

Hi everyone, I am working on some integrations with ServiceNow. I have a requirement in which I need to check if there is an update set uploaded in the ServiceNow instance. I want to know if a Rest API is available to fetch details of already uploade...

Resolved! How can I add cc email script on my notifications.

I'm trying to add an cc email script on my notification where I have to add the assigned to of the task of the ritm but it doesn't work. Can you tell me what's wrong in my script. Thank you so much. Appreciate you helping me.  

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Update external Application via REST / Webhook

I have the requirements when a change is made to the ticket. (Comment or work note) this should be sent from SNOW to an external system. Either via webhook or to a defined REST entpoint in JSON format. How do I do this?

AndreasB by Giga Contributor
  • 2256 Views
  • 6 replies
  • 1 helpfuls

Resolved! Change default container name

When I create a "Container End" variable,   the variable is auto named to something like "formatter9", etc.Is there a way to create a meaningful variable name rather than end up with an auto named variable of type Container End? -G

Resolved! Show a pop-up after submit of record producer

Is there a way to have a pop-up message appear after a record producer has been submitted.  I am currently using the 'gs.include("FormInfoHeader");' to show a message at the top of the redirect page, but feel this could easily be overlooked.  Ideally...

Jon23 by Mega Sage
  • 8831 Views
  • 6 replies
  • 1 helpfuls

Incident Number in Record Producer

Hi All,Is there a way to get the incident number in record producer during submission.I need to display a message(alert or addinfomessage) with Incident number to end users when incident is created from record producer.Thanks,Maddy

madanm7786 by Mega Guru
  • 2028 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to avoid the timeout error in Rest API request

Hi All, When i am running the Rest API its getting below error, but its working fine in the Postman. Please help me how to avoid this error Error: - org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within ...

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ramesh_r by Mega Sage
  • 51384 Views
  • 4 replies
  • 5 helpfuls

How to wait for a certain time in BR script

Dear,  In a business script I need to check the Status of conference call in table conference_call.This status will be updated automaticaly by Notify.As I am not receiving an event when status gets updated, I need to make a kind of pulling on the tab...

wakespirit by Kilo Guru
  • 12139 Views
  • 6 replies
  • 0 helpfuls