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HRSD plugin in instance

Hello Team,I have client who want to use HRSD module only no itsm module they want, Means they want to have instance where they will be using only HRSD module. Is it possible how we can achieve it. As I know if we get new instance there will be ITSM ...

chandan1994 by Tera Contributor
  • 1392 Views
  • 1 replies
  • 0 helpfuls

Impact of increasing size limit of inbound email attachment property.

Hi,I have got one requirement to increase the size limit of the attachment of inbound email. We have a system property for the same. The name of the property is "glide.email.inbound.max_total_attachment_size_bytes" which is having max size limit of 1...

Community Alums by Community Alums  
  • 2965 Views
  • 4 replies
  • 0 helpfuls

Resolved! Dedicated event processor

Experts, Today I am working on an integration with a third party application which makes some POST call to create some CI records on the other application. Since the number of records I am looking at is 100k+ , I did not want to go with the workflow ...

Ram117 by Kilo Sage
  • 3472 Views
  • 7 replies
  • 2 helpfuls

Resolved! Show Workflow not appearing on Change record

Hi All,I have a Change record that is not creating Change tasks. I need to check where the WF is stuck and why it is not creating tasks. But on my Change record there is no 'Show Workflow' related link. How can I go about this, Please help! 

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sbeginner by Kilo Guru
  • 2800 Views
  • 4 replies
  • 5 helpfuls

Resolved! Cannot find latest customized version on Store App

I have selected "Select Store App to customize" in Studio and chosed "Walk-up Experience".This is configured to our repository on github.  We did this on Rome and then we cloned over the instance to San Diego. After the clone, I chose "Apply remote c...

Per5 by Giga Guru
  • 1520 Views
  • 1 replies
  • 0 helpfuls

Script help for g_form.addOption

I am using a client script to trigger a script include, to call a rest message to ADO for a few fields. I am getting back the ADO ID and ADO Name. I need the ADO ID for the next rest message URL I am calling. I use the ADO Name for the options in a c...

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Changing header background color

Hi everyone, I want to change the color of this header bar. I configured something in Basic configuration UI16 as below but it does not work. Do you have any idea? Thanks in advance!

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An Le by Giga Sage
  • 3256 Views
  • 6 replies
  • 3 helpfuls

Architecture Review Board - what object?

We're trying to shift our ARB workflow into ServiceNow and are starting by leveraging a RITM.  However, something more powerful, perhaps akin to a change or release, feels like it could be the better long-term approach. This post describes something ...

rvandolson by Tera Contributor
  • 3266 Views
  • 3 replies
  • 3 helpfuls

Resolved! How to know User is locked out

Hi,I have created one Inbound Email Action based on Case table to handle replies mail from user.Some of the received mail are 'received ignored' with error message asSkipping script '########', User ########## with email ########### is locked outI ch...

deepak50 by Tera Contributor
  • 3114 Views
  • 2 replies
  • 0 helpfuls

Resolved! Report to ID Records with More than One SLA Attached

Team, We have some asset management Catalog Tasks that are very old waiting for hardware to be shipped back in a post-Covid world. We changed the default SLA on these hardware returns tasks to allow for more time, and I think because some of them are...

jlaps by Kilo Sage
  • 2744 Views
  • 4 replies
  • 2 helpfuls

Resolved! Calculate the # of months between two date fields

I have 3 fields on a form. Two of those fields are date fields and the other is a Single line text field.What I am looking for is take the two date fields for example if the Incurred Period From is December 2016 and the Incurred Period To is May. I w...

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Cupcake by Mega Guru
  • 11531 Views
  • 14 replies
  • 3 helpfuls

Resolved! Is Servicenow Instance down?

Many of my team members are not able to login to Servicenow Instance. We have multiple projects and many users are impacted. The error message says "This site can't be reached". Does anyone has any idea how to check if there is any Servicenow outage ...