Hi folks, I have a catalog item that allows a user to request application access. This is the workflow I'm using: I use this "Group Assignment" script to create the tasks based on the applications selected: var app = new GlideRecord('cmdb_ci_appl');...
We have an Inbound Email Action for New User Onboarding that reads the content of an email notification from our HR Onboarding system. It has been using sn_sc.CartJS.orderNow all along to submit the order for the single user. While working on develop...
Does anyone have a definition for the import set row sys_import_state's And what script/business rule is run to set the sys_import_state value's on am Import Set Row I can see the state values but there is no documentation for the definition of these...
I am trying to change the name of this form section "Tutor Certification Data" to just "Tutor Data." I had originally created the tab through "Form Layout. I looked at the help documents. There is no section on changing a form name. Only deleti...
Hi please help me with the following: I have 2 lookup select box variable both has lookup from table as sys_user. One for lookup value field Email and another for lookup value field Employee number. I want to set the value of Employee number variabl...
Hi, I am trying to generate a ppt(powerpoint presentation) from the records selected through list but have no idea how to accomplish it. Any ideas/suggestions are welcome. @Chuck Tomasi @Dedicated Developer @Brad Tilton @Dan Bruhn @Ankur Bawiskar
Is there a way to enforce ACLs using GlideAggregate in the same way it is done using GlideRecordSecure?
This is the requirement: A manager wants to do quality assurance on tickets throughout the month. I have suggested we create a survey that can be started via the ticket by clicking a form button. This will start the survey on top of the open record. ...
Quick question, on our assignment group reference qualifier I have the below code.javascript: "company=" +current.company + "^active=true^typeLIKE12345^ORcompany=12345"; It's filtering everything correctly except the added OR condition of having anot...
Hi guys, is it possible to check if one of the fields was updated in Script Include ? im populate fields with script include rest api data, and i need to check if fields the same - do not update it
I have created a UI action that will download a PDF attachment and attach it to the current record using steps in Generate PDF and attach to the record, but according to KB0725032 these PDF exports will not include html formatting such as bullets and...
I'm trying to wrap my head around using the condition builder, and would appreciate any help you could give. Specifically i want to know how ServiceNow checks the condition specified on a record is a match to the current record For example: How doe...
Can we create field styles for list or list collector type of fields in service now. We are trying to add field styles for watch lists. For some of the users, it has to show them as highlighted on incident form. For this, We've implemented a custom ...
Hello, I have a URL field, and it is displaying the full, hyperlinked, URL. I was wondering if, rather than the field displaying the full URL, it was possible to say something like, "View Dashboard". The URL field is calculated, and opens fine. It's...
We have setup an choice field on incident form. Choice field= Ticket Type: Incident or Request Type. On incident form we have Category EOL , subcategory - laptop replacement. On sc_req_item we have EOL item. I need to merge the 2 reports to underst...