Inbound Email Action vs Inbound Email Flow

Avik3 · ‎08-14-2020

Hi ,

I would like to know which has a higher priority to execute, an Inbound email action or an Inbound Email Flow ?

If a flow designer executes first then would an inbound action having somewhat similar condition execute as well ?

Are there any configurations through which we can control which to execute first ?

Thanks,

Avik

Ankur Bawiskar · ‎08-14-2020

Hi Avik,

As per docs

The execution order of the inbound email flows take a higher precedence than inbound actions (that is if an email flow executes, it prevents execution of inbound actions).

check links below

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0813088

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

WillK2022 · ‎09-04-2023

True, however, there is an 'Associate Record to Email' action for the flow that will set the 'Target [instance]' property on the email record to the record that was created. It still does not update the email logs, but that could potentially be done as an action in the flow as well if needed. I find that the target field is sufficient for debugging.