Inbound email for service request

[keerthana_M]

The requirement is if the user sent a ibound email the ritm needs to be generated

I have create a script in inbound action 

The email is getting created but in email the target record is showing 'none' and ritm is also not created

var template nane

var templateFound;

var sub email.subject.toString().toLowerCase();

if (sub.contains("Linux")) {

template name 'SR Email ';

templateFound true;

if (templateFound = true) (

current.applyTemplate(template_name); //'current will not be committed.

var cartid GlideGuld.generate(null);

var cart new cort(cartid);

var item cart.addItem(current.cat_item);

var rc cart.placeorder();

var regiten new GlideRecord("sc_req_item");

regiten.addQuery("request", rc.sys id);

reqItem.query()

if (reqztem.next()) [

reqItem.work notes "received from: " + email.origemail "\n\n" email.body_text;

regitem.contact_type = 'email';

reqitem.impact4

reqItem.urgency 4

reqitem.priority-4

reqItem.update();

sys email.instance = reqitem sys id;

sys_email.target table reqitem.getrableName(); logger loginfo("RITH created, reqItem.number);

//Attachment

var sysättach new GlidesysAttachment);

var emallsysId = sys_email-getuniquevalue);

if (emailSysId)

var sysEmailAttachments sysattach.getAttachments("sys email", emailsysId);

while (sysEmailAttachments.next())

sysemallattachments.setValue("table_name", reqItem.getTableName());

sysEmailAttachments.setvalue("table sys id", reqItem.sys_id);

sysemallattachments.update();

[Dr Atul G- LNG]

Hi @keerthana_M 

https://www.servicenow.com/docs/bundle/washingtondc-service-management-for-the-enterprise/page/produ...

[Ankur Bawiskar]

@keerthana_M 

you are not passing the catalog item sysId in cartID

sample script using CartJS

var cart = new sn_sc.CartJS();
var request1 = {
	'sysparm_id': 'ec10f4fd47266110b81cd855d36d4308', // sys_id of catalog item
	'sysparm_quantity': '1',
	'variables': {
		'requested_for': producer.requested_for, //'8efae6cbdb038b00d6563cae7c961
		'short_description': producer.short_description,
		'description': producer.description
	}
};

var checkoutInfo = cart.checkoutCart();
var cartDetails = cart.orderNow(request);
var requestDetails = cart.submitOrder(request);

check these links as well

Submitting a catalog item from an Inbound Action 

creating RITM using inbound action and cart api 

this link has solution using Flow, please enhance

Create RITM through inbound action by parsing mail body 

1. Flow (No code or low code): https://www.youtube.com/watch?v=uLHCw2GA3lo&t=363s
ServiceNow official information and instructions: https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu... 

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