Inbound Email not working

[Community Alums]

Hello Team,

I have created new Inbound email to update the additional comments when user replay to the email but email is automatically getting ignored and I can below email logs.

Received id=<KL1PR02MB5060C23BB1F70314533144D1FCAA2@KL1PR02MB5060.apcprd02.prod.outlook.com> Classified as reply to 'NUMBER' via watermark 'Ref:MSG0300573' in message

Please suggest the way to fix the issue

Regards,

Prudhvi

[Mirela Muncaciu]

Hello Prudhvi,

Do you have the error string of the email from emails table?

Mirela

[Community Alums]

Hi @Mirela Muncaciu , No Error sting shows blank 

[Nilesh Pol]

@Community Alums 

Please find below link to trublshoot:

https://www.servicenow.com/community/developer-blog/append-a-watermark-to-the-email-subject/ba-p/2270938

[Ankur Bawiskar]

@Community Alums 

is that an OOTB inbound action?

the incoming email has watermark in it?

was it working fine earlier?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

Hi @Ankur Bawiskar , No it's custom inbound action. Yes email is having the watermark in the body