Inbound HTTP Request logs

[Simon Sparke]

I'm aware you can pull the Node logs to view inbound HTTP requests & results, but this IS NOT a great design to debug integrations in ServiceNow. (especially in Production environments)

ServiceNow has an "Outbound HTTP Requests" log table.

Why isn't there be an "Inbound HTTP Requests" log table?

Seems logical to me? Or am I missing something here?

[Mike Toms]

Have you looked at :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0546297

[Maik Skoddow]

Hi @Simon Sparke 

See the following video: https://www.youtube.com/watch?v=H-rQOnXCWFo&list=PLkGSnjw5y2U5jTsF7i2yRZPdk3lm88SN8

OOTB/ there is a dashboard called "Usage by Web API", which aggregates inbound request statistics. You will find there lots of reports grouped by different criteria:

Kind regards
Maik

[Maik Skoddow]

Hi @Simon Sparke 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

[Simon Sparke]

Hi Maik,

The problem with that dashboard, is it provides on value to debugging/troubleshooting.
It only counts the number of times an API was called and by what user.

I'm trying to callout that there are no capabilities to view results and parameters of a single inbound API call. I would expect this to be a system property which could be turned on, or even better a toggle on a API namespace level, so you don't need to log for all inbound API's

So I appreciate the guidance, but its not a solution to my question

Thanks