Inbox not showing status option in workspace?

siva44
Tera Contributor

‎08-14-2025 06:18 AM

Hi Team,

Whenever i click inbox icon in service operation workspace the status option not showing i have configured all presences states also

siva44_0-1755177504409.pngsiva44_1-1755177530324.png

 

0 Helpfuls
  • 431 Views
5 REPLIES 5

Laveena-Agarwal
Kilo Sage

‎08-14-2025 06:24 AM

Hi @siva44 

Makre sure user have "awa_agent " role and  Check ACL on awa_agent_presence.

 

Related Article:

Presence state dropdown is not visible for the agents on Agent Workspace Inbox. - Support and Troubl...

0 Helpfuls

siva44
Tera Contributor
In response to Laveena-Agarwal

‎08-14-2025 06:48 AM

I have check all things all are okay but not showing

0 Helpfuls

Laveena-Agarwal
Kilo Sage
In response to siva44

‎08-14-2025 08:08 AM

Hi @siva44 

Logout and login again!

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-14-2025 06:49 AM

Try repair the SOW plugin to latest version.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls