Inbox not showing status option in workspace?

[siva44]

Hi Team,

Whenever i click inbox icon in service operation workspace the status option not showing i have configured all presences states also

[Laveena-Agarwal]

Hi @siva44 

Makre sure user have "awa_agent " role and  Check ACL on awa_agent_presence.

Related Article:

Presence state dropdown is not visible for the agents on Agent Workspace Inbox. - Support and Troubl...

[siva44]

I have check all things all are okay but not showing

[Laveena-Agarwal]

Hi @siva44 

Logout and login again!

[Dr Atul G- LNG]

Try repair the SOW plugin to latest version.