Inbox not showing status option in workspace?

siva44 · 4 weeks ago

Hi Team,

Whenever i click inbox icon in service operation workspace the status option not showing i have configured all presences states also

Laveena-Agarwal · 4 weeks ago

Hi @siva44

Makre sure user have "awa_agent " role and Check ACL on awa_agent_presence.

siva44 · 4 weeks ago

I have check all things all are okay but not showing

Laveena-Agarwal · 4 weeks ago

Hi @siva44

Logout and login again!

Dr Atul G- LNG · 4 weeks ago

Try repair the SOW plugin to latest version.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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