My incidents all start with INC.
Today I found an odd ball PTSK which is the prefix for my visual task board personal task. This one incident has a prefix of PTSK.
Has anyone ever seen a wrong prefix auto assigned to the wrong task type? It bothers me this happened.
For clarity I can only find one record this happened on, but that is also why it bothers me.
I feel like the table crossed each other some way.
It is an incident and is on the incident table, but the number is a ptsk and in the ptsk number range.
I do thank you and yes a Ptsk is made from a virtual task board.
In this case it was opened as an incident, as I can see that in the activity log.
The fields the user populated are not all on the private task on task boards.
Fields like: Incident state, priority,urgency are specific to the Incident table in my case as I do not have these exposed on the Ptsk form.
