The configuration steps are
1. A Service Channel with the 'available' presence state configured.
2. A Queue for the Service Channel, filtered to a specific assignment group.
3. An Assignment Eligibility for the Queue with the group and rule defined
4. Agent assignment rule that enables skills, specifies that skills are mandatory, and with enable auto-assign work items
5. Skills and associated users
6. Skill determination rules based on the incident table and filtered to the specific condition, with skills associated and set to mandatory for each determination rule.
7. The Skill determination for incident Business Rule
As per the below attached image & the configuration , the ticket first route to the Expert then advanced Skill .
But insted of this , the ticket is routing like first ticket with advanced skill type and then Expert skill type.
