INCIDENT CALLER

[Shabbir1]

Hi

Requirement : if incident caller is "A", impact 1 ,urgency 1 we have to set priority 1 can anyone help me in the script how to achieve this

[Dr Atul G- LNG]

Hi @Shabbir1 

Go OOTB way , no code need.

If it is only for specific user, better create Data look up and set Impact and urgency and on basis of same Priority will be populated.