INCIDENT CALLER
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02-13-2024 09:22 PM
Hi
Requirement : if incident caller is "A", impact 1 ,urgency 1 we have to set priority 1 can anyone help me in the script how to achieve this
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02-14-2024 04:10 AM
Hi @Shabbir1
Go OOTB way , no code need.
If it is only for specific user, better create Data look up and set Impact and urgency and on basis of same Priority will be populated.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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