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INCIDENT CALLER

Shabbir1
Tera Contributor

Hi

 

Requirement : if incident caller is "A", impact 1 ,urgency 1 we have to set priority 1 can anyone help me in the script how to achieve this

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Shabbir1 

 

Go OOTB way , no code need.

 

If it is only for specific user, better create Data look up and set Impact and urgency and on basis of same Priority will be populated. 

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Dr. Atul G. - Learn N Grow Together
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