incident priority update

[shabbir9]

Hi

Requirement : if incident caller is "A", impact 1 ,urgency 1 we have to set priority 1 can anyone help me in the script how to achieve this

[Anshul123]

Use Before BR and Select Incident Table

if(current.caller_id =='A'){

current.impact=='1';

current.Urgency=='1';

gs.addInfoMessage("Priority is 1");

}

 or you can use filter in Br 

[Aman Kumar S]

Hi @shabbir9 

You can go with UI policy.

Create a UI policy as below and mark run script as true and add below script:

[Dr Atul G- LNG]

Hi @shabbir9 

Go OOTB way , no code need.

If it is only for specific user, better create Data look up and set Impact and urgency and on basis of same Priority will be populated.