Incident Comments showing HTML code

[kmishra76k]

Hi,

I have user OOB Record Producer "Create Incident". When I create any incident from it.

Comments in Incident shows HTML code.

Please see below : highlighted part. I have pasted image in Description field of Record Producer which is HTML type. it  is mapped with Comments on Incident form.

[Chandra Prakash]

Hi,

Below threads could be useful

https://community.servicenow.com/community?id=community_question&sys_id=64860725db1cdbc01dcaf3231f96199d

Also check with the attachment button, if its onclick function is correct

saveCatAttachment(gel('sysparm_item_guid').value, 'incident')

Mark Correct if it helps.

Regards,

Chandra Prakash

[Geoffrey2]

Did you wrap the text in [code] tags? If so, there is also a System Property to disable it.

Render journal field entries as HTML