Incident creation - GlideRecord('incident')

[jose rivera1]

Hello: I have the code below on a workflow. The code is working but I need to populate the following fields: "Requested For", "Category" and "Subcategory". Any suggestions on how to do this?

     inc = new GlideRecord('incident'),
     fs_desc = s_descritpion1.concat(" ", location);
     f_desc = Incident_description.concat(" : ", name);

    inc.initialize();
    inc.short_description = fs_desc;
    inc.description = f_desc;
    inc.assignment_group = 'ABCD';
    inc.insert();

Thanks,

[jose rivera1]

No issue, I just need to populate the "Requested for" field with the user information submitting the request.

[Mark Roethof]

So where should the requested_for come from? Or should this be a hardcoded value?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[jose rivera1]

Should come from the user id, example:

[Mark Roethof]

No that's not correct. Sure it needs to be a sys_id of a user record, though where should this come from? What is your logic to define who the requested for should be?

Should the requested for example be the person who is logged in? Or should this be a user which is on a related record to the incident? Etcetera.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[jose rivera1]

The person who is logged in.