Incident creation - GlideRecord('incident')

[jose rivera1]

Hello: I have the code below on a workflow. The code is working but I need to populate the following fields: "Requested For", "Category" and "Subcategory". Any suggestions on how to do this?

     inc = new GlideRecord('incident'),
     fs_desc = s_descritpion1.concat(" ", location);
     f_desc = Incident_description.concat(" : ", name);

    inc.initialize();
    inc.short_description = fs_desc;
    inc.description = f_desc;
    inc.assignment_group = 'ABCD';
    inc.insert();

Thanks,

[Mark Roethof · Accepted solution]

Then something like:

inc.requested_for = gs.getUserID();

Do check what the correct field name is though. Because out-of-the-box there's no requested_for on Incident, there should be a caller_id field. But you can check that.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[jose rivera1]

inc.caller_id = gs.getUserID();

[Mark Roethof]

It would be appreciated if you mark my last answer as correct instead of your own.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Aman Kumar S]

I would suggest just use:

inc.requested_for = current.request.requested_for;

inc.category = "backend_value_of category";

inc.subcategory = "backend_value_of subcategory";

[jose rivera1]

Hello Aman, inc.category and inc.subcategory is working!

"inc.requested_for = current.request.requested_for;" - is not.

Thanks,